Privacy & Cookies
Last updated: 30th July 2026
At Lil’ Green Box, we respect your privacy and want you to feel confident about how we use your personal information. That’s why we’ve written this policy in plain terms so you can understand what happens to your information without having to work through pages of complicated legal language.
This Privacy & Cookie Policy explains what information we collect, why we collect it, how we use it, who we share it with, and how cookies and similar technologies are used when you visit our website.
By using our website, you acknowledge the practices described in this policy. Where we need your consent to use cookies or other technologies, we will ask for your permission separately.
For contact info, see details at the end of this policy.
At a glance
Here’s the short version:
✔ We collect information you give us when you place an order, create an account, subscribe to a box, contact us or interact with our website.
✔ Some cookies are necessary for our website to work. Other cookies, such as analytics and marketing cookies, may require your consent.
✔ We collect some information automatically when you browse our website, including through cookies and similar technologies.
✔ We use your information to process orders, provide our services, manage your account, deliver your purchases, communicate with you and improve our website.
✔ We do not sell your personal information.
✔ We only share your information with trusted companies when needed to provide a service or meet legal requirements.
✔ We may use your information for marketing where you have given consent or where we are legally permitted to do so.
✔ You can unsubscribe from marketing communications at any time.
✔ You have rights over your personal information, including the right to ask us what information we hold about you and, in certain circumstances, to ask us to correct or delete it.
✔ We take reasonable steps to keep your information safe.
Privacy
We only collect information we need to run Lil’ Green Box, provide the products and services you’ve asked for, improve your experience and meet our legal obligations.
We never sell your personal information.
We only share personal information with trusted companies when they need it to provide a service to us or to you, or when we are legally required to do so.
Your information
We collect and use different types of information for different reasons. Here’s a simple overview of what we collect, why we need it and how long we keep it.
| Information | Why we need it | How long we keep it |
| Name, Billing & Delivery address’, email and phone number | To process and deliver your orders and contact you | 7 years |
| Account details & preferences | To log in and manage your account/subscriptions | Until deleted or inactive for 5 years |
| Age verification | To prevent sales to under 18s | Only as long as necessary |
| Order and subscription history | To manage purchases, subscriptions, returns and refunds | 7 years |
| Contact enquiries | To reply to your queries | 3 years after our last reply |
| Marketing preferences | To send offers (if you’ve agreed) | Until you unsubscribe |
| Cookie preferences | To remember your choices | As required to maintain your preferences |
| Website analytics | To improve our website | 3 years |
| Reviews | To display customer feedback | While published or until removed |
We may keep certain information for longer where we are legally required to do so, where it is needed to establish, exercise or defend legal claims, or where we have another legitimate reason to retain it.
Why are we allowed to use your information?
Data protection law requires us to have a legal reason, known as a lawful basis, for using your personal information.
Depending on what we are doing, we may rely on one or more of the following:
Contract
We need to use your information to enter into or perform a contract with you. For example, when you place an order, we need your name, address and contact details to process and deliver it.
Legal obligation
We may need to use and retain your information to comply with legal requirements, such as accounting, tax, consumer protection and other legal obligations.
Legitimate interests
We may use your information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
For example, this may include managing and improving our website, preventing fraud, protecting our business and providing customer service.
Where we rely on legitimate interests, we consider the potential impact on your privacy and balance our interests against your rights.
Consent
We may ask for your consent before using your information for certain purposes.
For example, this may include certain forms of marketing or the use of non-essential cookies and similar technologies.
Where we rely on your consent, you can withdraw it at any time. Withdrawing consent does not affect the lawfulness of anything we did before you withdrew it.
Who do we share your information with?
We only share personal information with companies and organisations that help us run Lil’ Green Box, provide our services or where we are legally required to do so.
| Service | Why we share information |
| Payment providers | We use payment services and your payment information is processed by the relevant payment provider/s. Therefore we do not store your payment details ourselves. |
| Delivery providers | To deliver your orders. We may share your name, delivery address and phone number where necessary for delivery, and where applicable, provide delivery updates. |
| Email and marketing providers | To manage email communications, including marketing where permitted, and certain customer communications such as abandoned basket emails. You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting us. |
| Analytics providers | We use analytics services to help us understand how visitors use our site and to improve its performance and functionality. Where analytics involve cookies or similar technologies that require consent, these will only be used in accordance with your cookie choices, and where applicable, to support advertising, remarketing and measurement activities. |
| Forms and security providers | We use services to help us manage enquiries, prevent spam, protect our website and keep our systems secure. |
| Website, hosting and e-commerce providers | We use services and technologies that help us operate our website, process orders, manage customer accounts and maintain website functionality. These may include WordPress, WooCommerce, our hosting provider and relevant website plugins. |
| Professional advisers and authorities | Where necessary for legal, accounting, tax, regulatory or other legitimate purposes, or where we are legally required to do so. |
Other circumstances
We may also share personal information:
- Where we are required to do so by law
- Where necessary to protect our rights, property or safety
- To prevent fraud or other unlawful activity
- With professional advisers where necessary
- As part of a business sale, merger, acquisition or restructuring, where legally permitted
We may share information with trusted third parties where necessary to provide our services, process your orders, operate our website, communicate with you, protect our business or comply with the law.
Some of these companies may process information outside the UK. Where this happens, we will take appropriate steps to ensure that your information is protected in accordance with applicable data protection law.
Marketing
If you buy from us, we may occasionally send you information about similar products where UK law allows us to do so.
You can unsubscribe at any time by:
- clicking “unsubscribe” in any email
- contacting us
We will continue to send essential service communications where necessary, such as information about an order or a subscription. If you add products to your basket but don’t complete your purchase, we may send you a reminder about the products you left in your basket where we have a lawful basis to do so. These are not marketing communications and cannot always be opted out of.
We’ll never spam you.
Keeping your information safe
We take security seriously. While no website can ever guarantee complete security, we take reasonable steps to protect the information you share with us.
We limit access to personal information to people and service providers who need it for legitimate business purposes.
If you believe your information has been compromised or you have concerns about the security of your information, please contact us.
Your rights
You have the right to:
- Ask for a copy of your information
- Correct inaccurate information
- Ask us to delete your information (where possible)
- Object to certain uses of your information
- Withdraw marketing consent at any time
- Complain to the Information Commissioner’s Office (ICO)
- Object to direct marketing
These rights are not absolute and may not apply in every situation.
If you want to exercise your rights, please contact us using the details below.
Cookies
Cookies are small text files that are placed on your device when you visit a website.
We also use similar technologies that may collect or store information on your device.
Not all cookies do the same thing. Some are necessary for our website to function, while others help us understand website usage, remember information about your visit, keep you signed in, remember your preferences and improve your experience.
Why do we use cookies?
We use cookies and similar technologies to:
- Make our website work properly and keep it secure
- Keep essential features functioning
- Remember your preferences
- Maintain your shopping basket and customer account
- Process and support payments
- Understand how visitors use our website
- Analyse website performance
- Improve our website and services
- Support marketing and advertising activities where applicable and where permitted
What types of cookies do we use?
The exact cookies used on our website may change from time to time as we add, remove or update services.
Our cookies are generally grouped into the following categories:
Essential cookies
These cookies are necessary for our website to operate.
They may be used to support features such as:
- Shopping baskets
- Checkout
- Customer accounts
- Login sessions
- Payment functionality
- Security
- Fraud and spam prevention
- Remembering your cookie consent choices
- Other essential website functions
Because these cookies are necessary for the website to work, they cannot always be disabled through our cookie consent tool.
Functional cookies
These cookies help our website remember choices and preferences you have made.
They may help us remember preferences or improve your experience when you return to our website.
Depending on how they are used, these cookies may require your consent.
Statistics and analytics cookies
These cookies help us understand how visitors use our website, such as which pages are visited and how visitors interact with the site. This helps us understand website performance and improve the experience for visitors.
We currently use services including Google Analytics 4 through MonsterInsights and Jetpack Analytics.
Depending on how they are used, these cookies may require your consent.
Marketing cookies
Marketing cookies and similar technologies may be used to understand your interests, measure marketing activity or provide more relevant advertising. This may include third-party technologies accessing your cookies where content or features is provided by them.
Depending on how they are used, these cookies may require your consent.
Which companies may place or access cookies?
Depending on how you use our website and the services available to you, cookies or similar technologies may be provided by or associated with services including:
- WordPress
- WooCommerce
- PayPal
- Apple Pay
- Google Pay
- Google Analytics
- MonsterInsights
- Jetpack
- Mailchimp
- Gravity Forms
- hCaptcha
- Wordfence
The presence and purpose of individual cookies may change as these services are updated.
For this reason, the most accurate information about the cookies currently active on your device is provided through our cookie consent mechanism and settings.
Your cookie choices
When you first visit our website, you will be shown a cookie consent banner.
You can use the banner to:
- Accept or reject optional cookies.
- Manage your preferences and choose which categories of optional cookies you allow.
You can change your cookie preferences at any time through our cookie settings.
You can also use your browser settings to delete or block cookies.
Please note that disabling certain cookies may affect how our website functions or may prevent some features from working properly.
Changes to this policy
We may update this Privacy & Cookie Policy from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
We recommend checking this page occasionally to stay informed about how we use your information and cookies.
Who we are and how to contact us
Lil’ Green Box is operated by Lil’ Green Box Ltd, a company registered in England and Wales.
Company number: 12210751
Registered office:
78 Keston Avenue
Old Coulsdon
Surrey
CR5 1HN
Website: lilgreenbox.co.uk
Questions about your privacy or cookies?
We’re happy to help with questions about your personal information, privacy rights or our use of cookies. Please contact us via:
Email: info@lilgreenbox.co.uk
Telephone: 07710 734166
In this policy, “Lil’ Green Box”, “we”, “us” and “our” mean Lil’ Green Box Ltd.
For the purposes of UK data protection law, Lil’ Green Box Ltd is responsible for deciding how and why your personal information is used.